Administrative Assistants Training Program

Administrative Assistants Training Program

Course Description

Administrative Assistants play an essential role. They support managers, executives, and the organization. This Training will help improve the support they provide to the organization to achieve its objectives.

Administrative Assistants and their work are no longer just clerical or administrative. On top of their current skill sets, today’s administrative professionals must have leadership and management skills. They also need to strategize, innovate, and take the initiative to improve their processes continuously. Likewise, they must have the people skills to professionally deal with internal and external clients.

While you may have always suspected it, now there’s mounting evidence that Administrative Assistants serve roles in corporate America that are considered even more important than the jobs that their bosses do. According to a social media survey conducted by office giant Staples, almost two-thirds of respondents said office administrative assistants are more relevant than the boss when holding the office together.

And for a few highly skilled assistants, the roles they initially play within an organization serve as stepping stones to advancement. Because the tasks Administrative Assistants often perform involve direct client communication, project research, and vendor negotiations, Assistants are often strategically positioned to understand the full scope of what a company does and where it may be going –and to follow their company’s upward trajectory.

ALPs Administrative Assistants Training Program also provides participants with techniques to become well-organized, efficient, and prepared for today’s evolving workplace. Overall, participants in this course will enhance and develop their skills to communicate effectively with all levels of staff.

Course Objectives

  • Become highly organized using smart, efficient systems
  • Learn to manage time more effectively & strategically
  • Master prioritization of time, complete all important tasks, and help their manager do the same
  • Learn highly effective verbal and nonverbal communication techniques
  • Become more proactive and empowered in their role
  • Learn to communicate more effectively with their manager
  • Gain an insight into the importance of caring for themselves
  • Learn how to make the most of their ‘Team of Two’

Course Modules

Lesson 1 – The Effective Assistant
  • The skills and attributes of an effective PA/EA
  • Role Defined
  • Reflection
Lesson 2 – Your Winning Style and How Best to Communicate with your Manager
  • Step 1: LDP Review – Communication Evolution Tool
    • Understanding the Counsellor
    • Understanding the Coach
    • Understanding the Advisor
  • Step 2: Adapt your Approach to be effective
    • Do’s and Don’ts when interacting with the Counsellor
    • Planning my future Communication strategies with “Counsellors”
    • Do’s and Don’ts when interacting with the Coach
    • Planning my future Communication strategies with “Coaches”
    • Do’s and Don’ts when interacting with the Driver
    • Planning my future Communication strategies with “Drivers”
    • Do’s and Don’ts when interacting with the Advisor
    • Planning my future Communication strategies with “Advisors”
  • Reflection
Lesson 3 – Set up for Success
  • Your Web of Influence
  • Key Personnel in Depth Template
  • Management (PIT) Personal Information Template
  • Reflection
Lesson 4 – Working in Sync
  • Email Management
  • Email Etiquette
  • Create the email; however, direct replies to someone else
  • Manage your inbox
  • Follow the READ principle and stay on top of your email
  • Manage your inbox with Flags and Rules
  • Reflection
Lesson 5 – Time Management
  • Block out times for your Manager
  • Organized Review and Preparation Times
  • Reflection
Lesson 6 – Prioritization to keep you on Track
  • That’s a WRAP – getting it all done on time
  • WRAP Technique
  • Ranking Priorities
  • Anticipating Time for Tasks – using PERT
  • Beyond Goal Setting
  • The SMARTR Framework
  • Writing SMARTR Goals – Template
  • SMARTR Goal Template
  • Additional Tips
  • Goals Deconstructed
  • Reconstruct your SMART goal
  • Reflection
Lesson 7 – Meetings to run without a Hitch!
  • Meeting Checklist
  • Meeting Checklist Template
  • Agenda Creation
  • Meeting Agenda Template
  • Keep the meeting on time – Planned Time Interrupters
  • Minute Taking that you can understand
  • Composing your Minutes
  • What can you do to help yourself?
  • Reflection
Lesson 8 – Reflections
  • Create an Action Plan
  • Accountability = Action

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