Dealing With Difficult People in the Workplace

Dealing With Difficult People in the Workplace

Course Description

Dealing with Difficult People in the Workplace Training covers the strategies and methods you can use at the workplace or in society to get along with the people you cannot stand and are natural pain to work with. This course helps you decode the difficult people, influence them, and get them working for you without noticing it.

Dealing with Difficult People in the Workplace Training helps you determine significant areas that you should focus on to solve your people issues. To reach that goal, we will introduce you to the most common unwanted types of behavior and the roots of these behaviors and then will help you understand why people apply those types of behavior. Once you know the roots and why people are being difficult, you can solve them and influence them and thus get them to work with or for you.

It’s estimated that people spend one-third of their lives at work, which comes to about 90,000 hours over a lifetime. If we spend so much time with the same people at work, there’s bound to be some interpersonal conflicts now and then. However, that’s different from having to deal with consistently difficult people. In fact, on particularly stressful days, you might feel you would rather eat glass than have to encounter someone in the office “with personality issues.”

Experts say, don’t try to change them. Also, it’s best not to judge these people you are forced to work with for one-third of your life. In truth, you don’t know what the difficult person is going through. Also, keep situations with difficult people in perspective. Your time is valuable, so unless there’s something important at stake, don’t waste it by trying to change or convince a negatively entrenched person. And most importantly, don’t allow what a person is saying or how they are saying it to interfere with moving forward with an important issue.

Proper communication is the first step toward Dealing with Difficult People in the Workplace. Like everything else, communication is a skill that you need to learn to survive difficult people. How to deal with people course helps you improve your communication skills.

First, you have to learn to listen actively to reach a deep understanding. As much as listening is essential, effective speaking is as critical. You need to speak in a way to be understood. Dealing with difficult people course teaches you to listen actively and communicate effectively. Once you develop such crucial skills as a communication habit, you will be able to take over difficult situations and thus get difficult people with difficult behaviors under your control.

To sum up, we help you identify the most common difficult behaviors and then teach you the best methods and techniques to deal with each of these behaviors.

Course Objectives

After completing this course, participants will have learned to:

• Recognize difficult behaviors
• Identify the roots of the unwanted behaviors
• Decode difficult people
• Improve their listening skills to reach a deep understanding
• Improve their speaking skills to be understood
• Communicate appropriately and effectively with difficult people
• Use techniques and solutions suitable for each unwanted behavior
• Not letting difficult people or unwanted behaviors control the situations
• Take control of the situation and get difficult people to work for/with them

Course Modules

Module 1: Overview of How to Deal with Difficult People

• Definition of difficult people
• Recognize the most unwanted behaviors
• Identify the roots of these behaviors

Module 2: Realize four Intents

• Get it done
• Get it right
• Get along
• Get appreciated
• Understand the threatened intent
• Reduce the differences

Module 3: Communication Skills

• True listening
  • Listen to understand
  • Reach a deeper understanding
• Effective speaking
  • Speak to be understood

Module 4: Win the Sherman Tank

• Stand up for yourself
• Use names
• Backpedal
• Aim the point and shoot
• Let them have the last word

Module 5: Beat the Sniper

• Silence, calm down, backtrack
• Expose the hidden attackers
• Use the battlefield strategy

Module 6: Deal with the “Know-it-all”

• Backtrack and appreciate them a little
• Ask for clarification
• Explain the facts and documents
• Save the embarrassment
• Give them credit when they deserve it

Module 7: Control the Exploder

• Use names
• Show mercy
• Avoid fueling the explosion

Module 8: Deal with the Super Agreeable

• Make them feel safe
• Appreciate their commitment
• Keep them in the friend’s circle

Module 9: Neutralize the Naysayer

• Don’t try to convince
• Use them wisely
• Don’t push
• Appreciate them

Module 10: Bring on Board the Indecisive, the Ditherer, the Hesitant

• Take your time and be patient
• Ask smart questions
• Be humorous
• Walk-in their shoes
• Make them aware of their behavior influence

Module 11: Deal with the Complainer

• Look for the major complaints
• Lead the conversation
• Involve them in searching for solutions
• Shut them down in case of repeating the behavior