Email Etiquette Training Course

Email Etiquette Training Course

Course Description

Email Etiquette training course provides you with the skills and techniques necessary for managing emails creating and managing groups. It also helps you write professionally with effective email

It is not unusual for people to receive hundreds of emails a day and expect to respond to the majority of them. The result: email communication is often hurried and hassled. Many aim to get the email out of their inbox instead of its real purpose: to communicate by sharing, to exchange, or clarifying an idea. What is the result? In a rush to respond, emails are sent with typos, grammatical errors, and half-formulated thoughts.

In this age of fast-changing technology, email is the preferred and often most efficient form of business communication. Yet many organizations in the Philippines overlook the etiquette framework that should be in place when using this very important business communications tool.

Email Etiquette training course will help you be more adept in using your email as your primary means of communication in the workplace and, at the same time, learning in a fun and educational way.

Course Objectives

• Develop a heightened awareness of the potential perils of digital communication
• Master effective email structures to achieve clarity and successful communication
• Learn to write for the reader, starting with compelling subject lines
• Make the most of ’email estate.’
• Carefully consider the email recipients
• Learn to work within principles or ‘rules of thumb’ to ensure professional, clear & effective emails
• Perfect grammar because it matters
• Format messages for readability
• Learn to write professionally and brand Broadcast emails
• Learn to avoid the sender’s regret by proofreading
• Understand the concept of ‘netiquette.’
• Master the inbox using some core principles and email functions

Course Modules

Lesson 1 – Introduction

• Evaluate Your Email Usage
• Workshop Objectives

Lesson 2 – Introduction to Email Etiquette

• Email is Never Secure
• Big Brother Maybe Reading Your Email
• Productivity is Lost When Cyber-Slackers Log-on
• Email Misuse and Abuse May Get You Fired
• Email Can be Embarrassing
• Email Abuse Impacts Revenues and Reputations
• Email is Easily Misinterpreted

Lesson 3 – Create Structure for Success

• Forward-To-CC-BCC
• Urgent
• ! High Importance vs. Low Importance
• Subject
• Salutation
• Introduction – Body – Conclusion
• Signature
• Draft
• Time Delays

Lesson 4 – Rules of Thumb

• Effective Subject lines: Tell Me What You Need
• One Page View Only
• Average 15 Words per Sentence
• As Short as Possible – Avoid Extra Words
• 2 – 3 Lines per Paragraph Maximum

Lesson 5 – Grammar Perfect

• Using Spell Checker
• Check for Simple Sentences
• Use the Active Voice
• Use of Punctuation
• Use of Emoticons
• Use of Text Talk

Lesson 6 – Formatting your Email Message

• Email Style
• Writing the Email
• Selecting Your Format Settings
• Choose the Right Font
• Select Appropriate Colours
• Enhancing Readability
• Avoid All Upper – or Lowercase Letters
• Arranging Text into Vertical Lists
• Sending Attachments with Care

Lesson 7 – Broadcast Emails

• Branding
• Importance of Branding and Consistent Subject Headings

Lesson 8 – Proofreading Does Pay

• A Proofreading Primer
• How Peer Review Can Help

Lesson 9 – Polishing Your Cyber Manners

• Watch your Cyber Language
• Avoiding Sexist Language
• Set the Right Tone
• Dodging Conversational Pitfalls
• Extinguishing Flames

Lesson 10 – Netiquette Guidelines

• Reviewing Netiquette Guidelines
• Netiquette Guidelines for Managers

Lesson 11 – Managing Email Overload

• Controlling Your Inbox Clutter

Lesson 12 – Examples

• The Good
• The Bad
• The Ugly