Managing Performance and Coaching for Results (MPCR)

Managing Performance and Coaching for Results (MPCR)

Course Overview

This course is designed to equip managers and leaders with the skills and knowledge needed to effectively manage performance and coach team members for improved results. Participants will learn how to provide timely, concrete, evidence-based, and behavioral feedback, use appropriate tools to monitor progress, and conduct coaching sessions that are coachee-driven. The course also focuses on asking powerful questions, giving genuine acknowledgment, and establishing clear communication standards for mutual support and respect.

Course Modules

Module 1: Introduction to Performance Management

  • Understanding the importance of performance management
  • Identifying key performance indicators and goals
  • Utilizing tools for monitoring progress and assessing performance

Module 2: Providing Effective Feedback

  • Characteristics of constructive feedback
  • Timely and evidence-based feedback
  • Behavioral feedback techniques
  • Practice sessions and feedback simulations

Module 3: Coaching Fundamentals

  • Introduction to the coaching process
  • “Coaching is coachee-driven” concept
  • Setting expectations for coaching sessions
  • Developing work plans and commitments with individuals or teams

Module 4: Powerful Questioning Techniques

  • Types of powerful questions
  • Using “what,” “when,” “who,” “how much,” and “how many” to identify root causes
  • Applying questioning techniques to uncover goals, reality, options, and actions
  • Role-playing and scenario-based exercises

Module 5: Acknowledgment and Developmental Feedback

  • Recognizing and acknowledging individual qualities
  • Providing feedback on developmental needs
  • Balancing positive and constructive feedback
  • Creating a culture of continuous improvement

Module 6: Communication Standards and Expectations

  • Establishing clear standards for mutual support and respect
  • Building open and honest relationships
  • Communicating expectations for feedback and collaboration
  • Addressing challenges in communication within teams

Course Format:

  • Interactive lectures
  • Group discussions
  • Role-playing and simulations
  • Case studies and real-world examples
  • Practical exercises and application activities
  • Peer feedback sessions

Assessment:

  • Continuous assessment through participation in discussions and activities
  • Practical assessments on providing feedback and conducting coaching sessions
  • Final project: Developing a personalized coaching plan for a team member

By the end of this course, participants will have gained practical skills in managing performance, providing effective feedback, and conducting coaching sessions that contribute to improved individual and team results.

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