CUSTOMER SERVICE TRAINING
These days, people will only stay loyal to a company if they have a valid and compelling reason. Otherwise, there are other companies that they can move to. As a result, you have to work even harder to keep customers and build their trust in your brand. By providing the best in customer service, you will increase confidence, which could mean the difference between customer loyalty and customers who jump ship.
Problems will always arise for any business, no matter how hard you try to avoid them. While you can’t run a perfect business with all the ideal customers, you can ensure friction doesn’t become an issue. If customers know that they can voice complaints and that the customer service officer will handle them correctly, they will feel more comfortable doing business with you.
Customer service builds brand awareness, brand confidence, and trust. Loyalty increases when A customer becomes increasingly loyal to a brand as they expect a reliable, repeatable, pleasurable experience. Customers have good role models for excellent customer service, and their expectations continue to rise.
- Better understanding of your customers and their needs
- Appreciation of customer service role in the organization
- Define what great customer service is and the components you need to have to make it even better
- Evaluate one’s attitude in providing customer service
- Tips and tricks to make your role fun and enjoyable
- Assessing the situation and finding the best solutions to customers’ concerns
- Customer service role in the whole business cycle
- Using your body language
- Proper phone etiquette
- Proper use of email
- Understanding common grounds and knowing your limits
- Managing emotions
- Escalation process